Policy

The front desk

One inbox, read by a person: [email protected]. Price drift, dead links, a box the brand ships that this shelf is missing, or a sentence in the library that could read clearer — all of it lands in the same place.

What the front desk cannot do is diagnose. Questions about a specific animal's eye go to your veterinarian, and truly urgent ones go today — the 'when to worry' guide draws that line in detail.

Order, delivery and refund questions belong with the retail partner, whose support desk can see your order; this desk can only see the catalog. Everything else — corrections, suggestions, catalogue requests — is answered, usually within a few days.